Position Title: Administrator & Billing Support
Reports To: Program Director / Billing Manager
Employment Type: Full-Time (On-site)

Position Summary
The Administrator & Billing Support is responsible for managing the client intake process, ensuring accurate documentation, and submitting required Report to the funders. Also supporting the billing department with timely and compliant authorizations and documentation. This role requires excellent communication skills, strong attention to detail, and the ability to work efficiently in a fast-paced behavioral health environment.

Key Responsibilities

Billing Support:

• Submit and track authorizations for all new admissions and continued stay services within required MCO timeframe.
• Assist clients with completing HRA paperwork.
• Perform eligibility and benefit verification on a monthly basis.
• Perform additional billing and authorization support tasks as needed to ensure timely reimbursement.
• Enter client demographic and insurance information into the Electronic Health Record (EHR).
• Maintain organized intake files (digital and paper) and track missing documentation.

Administrative Support:

• • Create correspondence and prepare reports or documents (Administrative Report, U.R. and Q.I. reports).
  • Update Quest and enter clients HMO when needed.
  • Maintaining Disposition of non-acceptance Log Book and Equipment Inventory Log Book.
  • Responsible for maintaining HRA RTP reports and filing of all reports and submitted HRA application and correspondence.
  • Responsible for maintaining OASAS Clients DATA system (PAS 45, 48,44).
  • Perform other duties as assigned by the Director.

Answer phones, greet visitors, and provide general front desk coverage when needed.

• Prepare and organize documents, correspondence, and daily reports.
• Maintain office supplies and assist with operational tasks.
• Protect confidentiality and comply with HIPAA and agency policies.

Qualifications:

• • • High School Diploma required; Associate’s Degree preferred.
    • Minimum 1–2 years of intake, administrative, or healthcare office experience.
    • Experience in behavioral health, substance use treatment, or medical billing preferred.
    • Strong computer and data-entry skills; familiarity with EHR systems a plus.
    • Excellent communication and customer service skills.
    • Ability to multitask while maintaining accuracy.
    • Knowledge of Medicaid and Managed Care billing beneficial (training available).

Core Competencies:

• • • Professional, friendly, and client-centered approach.
    • High attention to detail.
    • Strong organizational and time-management skills.
    • Ability to maintain confidentiality and handle sensitive information.
    • Team-oriented with ability to work independently.

Requirements:

• • • Participate as a member of an interdisciplinary team for case assignments, case conferences, and development of treatment plans and treatment plan reviews
    • Perform intakes and unit evaluations (Psychosocial assessments)
    • Carry a selected caseload using individual, group, and family modalities of treatment
    • Maintain patient records as outlined by Medical Records, Quality Assurance, and Policies and Procedures
    • Participate in mandatory supervision meeting, conferences, Grand Rounds, team meetings and/or facility meetings
    • Refer clients to community resources
    • Collaborate with internal and external clinicians for continuity of care
    • Respond to crisis situations
    • Mentor Interns
    • Facilitate Group Therapy
    • Perform other duties as assigned by Program Director

Education and/or Work Experience Requirements:

• • • Masters in Social Work; State Certification. LCSW-Required
    • One to three (1-3) years of clinical social work experience preferred; Recent MSW Graduate accepted
    • Experience working with the mentally ill
    • Fluent in speaking/writing in Spanish (Required)
    • NY Licensure (Required)
    • NPI number
    • Medicare and Medicaid Enrolled (preferred)

Requirements:

• • • Participate as a member of an interdisciplinary team for case assignments, case conferences, and development of treatment plans and treatment plan reviews.
    • Carry a selected caseload using individual, group, and family modalities of treatment.
    • Maintain patient records as outlined by Medical Records, Quality Assurance, and Policies and Procedures.
    • Participate in mandatory supervisory meeting, conferences, Grand Rounds, team meetings and/or facility meetings.
    • Perform home visits where indicated.
    • Supervise social workers and others as assigned by the Unit Coordinator, in the management of their duties; and to help bring about the development of work skills.
    • Supervise staff and/or students; review charts to assure compliance with mandates.
    • Member of Quality Assurance/Utilization Review Team.
    • Perform other duties as assigned by the Director

Education and/or Work Experience Requirements:

• • • Masters in Social Work; New York State Certification (LCSW)
    • Minimum five (5) years of clinical social work experience in providing psychotherapy and social work services to the mentally ill. Minimum three (3) years supervisory experience.
    • Must demonstrate knowledge and understanding of human development and behavior.
    • Must demonstrate knowledge and understanding of social, cultural and economic problems of individuals and families

Requirements:

• • • Bachelor’s Degree with a minimum of three (3) years experience working with the mentally ill or equivalent combination of education and experience.

Requirements:

• • • High School Diploma or equivalency.
    • Experience with very young special needs children is a plus.
    • Experience with children with autism is a plus.
    • Ability to tolerate noise and children who have impulse issues.
    • Knowledge of computer and Zoom program.

Requirements:

• • • Passed the Teacher Certification Exams: LAST, ATS and Students With Disabilities Master Degree.

Requirements:

• • • Minimum High School diploma. Have passed the NYS ATAS examination.