Upper Manhattan Mental Health Center, Inc.
(d/b/a Emma L. Bowe Community Service Center)
Privacy Policy
Effective Update: January 1, 2026
Upper Manhattan Mental Health Center, Inc. (“we,” “our,” “us”), is committed to protecting and respecting the privacy of our Clients (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and share across our website, and email notifications, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our staff, select administrative staff, and clients.
PLEASE READ THIS POLICY CAREFULLY
The Information You Provide
When you contact us, you may provide personal information such as your first and last name, email address, or other details. We take the security of your information seriously and strive to use commercially acceptable measures to protect it. However, we cannot guarantee absolute security, as third-party vendors we use may collect, store, and transfer information about your activity on our website in accordance with this policy.
When you opt-in to receive SMS messages from us, we may collect the following types of information:
Personal Information:
- Phone number
- Name
- Email address (if provided)
Message Data:
- The content of SMS messages sent and received
- Delivery status of SMS messages
- Interaction data related to SMS messages
Why We May Collect
Generally, we collect and process your information for the following reasons:
- Without your information we are unable to provide our services to you, and we need to fulfill our obligations and responsibilities we have with you in contract or agreement.
- We have a legal obligation to ensure that we are fully compliant with all applicable laws.
- Because we have your consent to do so.
How We May Use Your Information
Information collected from you may be used for the following:
- To provide and maintain our website, Client experience, and services.
- To verify your identity.
- To communicate with you about programs and services of provided by the Upper Manhattan Mental Health Center, Inc.
- To enforce our terms, conditions, and policies.
- To maintain our legal obligations under applicable law and defense of our legal rights.
- To providing updates and essential information via SMS
- For any other purposes for which you will be notified at the time we collect your information or pursuant to your consent.
Why We May Share
While your trust is important to us, we may share the information we collect. We want you to understand the reason(s) behind sharing your information for business purposes.
We will not share, sell, or disclose your information to third parties except:
- Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.
We may use a third-party service provider, Google Analytics, to monitor and analyze your Information:
Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to monitor and analyze the use of our service, and this data may be shared with other Google services. Additionally, Google may use the collected data to personalize ads within its advertising network.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics JavaScript from collecting and sharing information about your visits.”
For more information on the privacy practices of Google, please visit their Privacy web page: https://policies.google.com/privacy
Security of Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the right to:
- Opt-Out: You can opt out of receiving SMS messages from us by replying “STOP” to any message or contacting us at [email protected]
- Access and Correction:You can request access to or correction of your personal information by contacting us at [email protected]
- The right to request an erasure or deletion of your information where applicable. You can submit a request by contacting us at [email protected]. All requests will be based on when it is allowed by applicable law, or when we need to comply with our own legal obligations, or to exercise and defend our legal claims.
- For any other purposes for which you will be notified or pursuant to your consent.
Cookies
We use cookies and other similar technologies to distinguish between users. This allows us to provide and improve our services. Note that you have the right to disable cookies, but it may limit your ability to use our website.
Age Restriction
Our services are not directed at persons under the age of 18. We do not knowingly or directly collect any Information from minors who fall within this category. If you believe that we have collected information from any person under the age of 18 on our website, please contact us at [email protected]
Changes or Updates
We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.
Contact
Questions, comments, request, or complaints about this Policy should be addressed to [email protected]
